USE OF THE ANALYTIC HIERARCHY PROCESS IN QUALITY MANAGEMENT OF PIGGYBACK TRANSPORTATIONS 

Tsyganov Aleksandr Vladimirovich, candidate of technical sciences, associate professor, sub-department of logistics and transportation systems management, G. Nosov Magnitogorsk State Technical University (455023, 38 Lenin avenue, Magnitogorsk, Russia), E-mail: ciganov_av@mail.ru 

656.135.073:658.562 

10.21685/2307-4205-2019-2-14 

Background. In article one of the innovation ways of development of transport – the organization of piggyback transportations in the Russian Federation is considered. At the same time now the Russian transport system is characterized by insufficiently high quality of rendering transport services. The attention to need of regulation of quality requirements of piggyback transportations and development of a technique of ensuring compliance with these regulations is focused.
Scientific approaches and methods. Application of system approach allows to consider piggyback transportations as the complex technical system consisting of a large number of elements which functioning forms quality of transportation process. Use of the analytic hierarchy process for determination of extent of influence of elements on total quality of process is offered.
Results. For regulation of quality of piggyback transportations the complex of indicators of quality is offered. Hierarchical management model by quality of the considered transportation process with the detailed description of application of a method is given. The importance of parameters of process of piggyback transportations in terms of influence on quality is defined.
Conclusions. The introduced technique is universal and can be used for forecasting of influence of elements of complex systems for reliability of their functioning and also estimates and quality managements of transportations of various categories of freights. 

transport, piggyback, piggyback transportation, transport service, process quality, quality index, analytic hierarchy process